Product Designer creating empathy-driven solutions that meet business needs.
Psychology insights + 100K+ customer interactions = SaaS solutions that actually work
Hi, I’m Lou. I specialize in complex portal experiences and design systems, combining behavioral science with 3+ years of enterprise software experience at Dell Technologies, WP Engine, and RamQuest to create user-centered solutions that solve real business problems.
Mobile-First Dashboard Redesign
Transforming SwiftSettle’s file management from desktop-centric to mobile-optimized
When real estate professionals work from properties, cars, and closings, mobile can't be an afterthought.
From 60% Abandonment to 50% Engagement
Redesigned interface reduced abandonment by 40%, cut support tickets by 65%, and customers went from complaining to thanking us.
Sometimes the best UX recovery is admitting your "helpful" feature became the problem.
Restoring Trust in a Broken Inbox
Redesigned confusing interactions into predictable, trustworthy features that reduced support burden by 30% and increased engagement by 12%.
Sometimes the best UX recovery is admitting your "helpful" feature became the problem.
Design System Showcase
Unicorn Design System
Completing WP Engine's design system with essential components for global team productivity
Dell Design System
Contributing accessible, enterprise-scale components to Dell's global design system