I'm Lou, a UX/UI Designer with an unconventional path that's made me a stronger UXer.

After teaching elementary school and working in customer service, I discovered UX design combined my love for problem-solving with my psychology background. That transition taught me something valuable: the best designs come from truly understanding people's frustrations and needs.

Over 3+ years, I've designed enterprise software for companies like Dell, WP Engine, and RamQuest. I've built design systems used across thousands of products, redesigned notification centers to reduce user overwhelm, and collaborated closely with product managers and engineers to ship features that matter.

My superpower? I've been on both sides—as the frustrated customer calling support, and as the designer creating solutions. This perspective helps me build experiences that actually work for real people.